Terms of service

Last updated: 31/10/2026

These terms apply when you use metamood.com.au or buy from us. By using our website or placing an order, you agree to them, together with our shipping policy, refund policy and privacy policy. If you don't agree, please don't use our website.

1. About us

Meta Mood is operated by Meta Mood Pty Ltd (ABN 73 667 712 281) ("Meta Mood", "we", "us"). Our store runs on Shopify, which provides our e-commerce platform.

2. Your rights under the Australian Consumer Law

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded. Where these terms limit our liability, they do so only to the extent the law allows.

3. Using our website

  • You must be at least 18 years old to buy from us. Our products are intended for adults.
  • You agree not to use our website for anything unlawful, to interfere with how it works (including by uploading viruses or harmful code), or to copy, resell or exploit any part of it without our written permission.
  • If you create an account, keep your details accurate and your password secure. You're responsible for activity on your account.
  • We may suspend or refuse access to our website or services if you breach these terms.

4. Health information

The information on our website, including product descriptions, articles and research summaries, is general information only. It isn't medical advice and doesn't replace advice from your doctor or healthcare professional. Supplements should not replace a balanced diet. Always read the label and follow the directions for use. Talk to your healthcare professional before using our products, especially if you're pregnant or breastfeeding, have a medical condition or take medication. Individual results vary.

5. Products, prices and availability

  • Prices are in Australian dollars and include GST for Australian orders. If you browse in another currency, prices are converted for your convenience; the amount charged is confirmed at checkout.
  • We do our best to describe and show our products accurately, but colours and packaging can vary slightly from the images on screen.
  • Prices, products and promotions can change at any time. Discount codes can't be combined unless we say so, and promotions have the conditions stated with them.
  • If we make an error in a price or product description, we'll let you know and you can choose to continue at the correct price or cancel for a full refund.

6. Orders and payment

  • Your order is an offer to buy. We accept it when we dispatch your order.
  • We may limit quantities, or decline or cancel an order (for example if a product is unavailable, an error has occurred, or we suspect fraud or orders placed for resale). If we cancel an order you've paid for, we'll refund you in full.
  • Payments are processed securely by our payment providers. Card details are encrypted and aren't stored by us.

7. Shipping, returns and refunds

Delivery options, times and costs are set out in our shipping policy. Returns, refunds and replacements are covered by our refund policy.

8. Reviews, comments and submissions

If you post a review, photo or comment, or send us ideas or other material, you confirm it's your own, it's honest, and it doesn't break the law or anyone else's rights. You give us permission to use, edit, publish and share it in any media, without payment, to promote Meta Mood. We may remove content that's unlawful, offensive, misleading or that breaches these terms.

9. Expert directory

Practitioners listed on our "Meet our experts" pages are independent professionals. They aren't employed by Meta Mood, and we don't provide, supervise or guarantee their services or advice. Any appointment or service you book with a practitioner is between you and them. Applying to join the directory doesn't guarantee a listing, and we may remove a listing at any time.

10. Ambassador program

By joining the Meta Mood ambassador (affiliate) program, you agree to these terms and any program details shared in your ambassador dashboard. We may change the program terms by emailing registered ambassadors; if you don't accept a change, you can leave the program.

As an ambassador you must:

  • promote Meta Mood honestly, with common sense and respect for the rights of Meta Mood and others, and disclose that you're a Meta Mood ambassador when you post about our products
  • only make claims about our products that appear on our website
  • not use our program on sites or channels that promote sexually explicit material, violence, discrimination or illegal activity
  • not send spam or unsolicited commercial messages, or post in forums where commercial posts aren't allowed
  • not conceal or misrepresent your identity, website or contact details
  • not use our product names, company name or website name in your own domain names or website URLs
  • not advertise in a way that damages the Meta Mood name or our products

We may end your participation at any time if you commit fraud or misuse the program, and commissions on fraudulent sales won't be paid.

11. Email and text messages

If you agree to receive text messages from us at checkout or through our sign-up forms, you agree to receive recurring messages about your orders (including abandoned checkout reminders), offers and review requests. Message frequency varies. Agreeing isn't a condition of purchase. Standard message rates from your mobile provider may apply.

To stop receiving texts, reply STOP (or END, UNSUBSCRIBE, CANCEL or QUIT) to any message, or use the unsubscribe link in it; we'll also honour any other clear request to opt out. For help, reply HELP or contact us. Every marketing email includes an unsubscribe link. We may change the number we send messages from, and we'll let you know if we do.

12. Third-party links and tools

Our website links to other websites and uses tools provided by other companies (such as payment providers, reviews and the ambassador dashboard). We don't control them and aren't responsible for their content or practices; their own terms and privacy policies apply.

13. Intellectual property

The content on our website, including text, images, videos, logos and designs, belongs to Meta Mood or our licensors. You may view and share it for personal, non-commercial use, but you may not copy, modify, sell or republish it without our written permission.

14. Liability

Subject to section 2, and to the extent the law allows:

  • we provide our website as it is, and we don't promise it will always be available, uninterrupted or error-free
  • we aren't liable for any indirect or consequential loss, or loss of profit, revenue or data, arising from your use of our website or products
  • where the law allows us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to replacing the goods or paying the cost of replacing them

15. Indemnity

To the extent the law allows, you agree to cover any reasonable costs, losses or claims we face because you breached these terms or the law, or infringed someone else's rights.

16. General

  • If any part of these terms is found to be invalid, the rest continues to apply.
  • If we don't enforce a right under these terms straight away, we haven't given it up.
  • We may update these terms from time to time. The current version is always on this page, and changes apply to orders placed after they're published.

17. Governing law

These terms are governed by the laws of New South Wales, Australia, and you agree to the non-exclusive jurisdiction of the courts of New South Wales.

18. Contact us

Questions about these terms can be sent to support@metamood.com.au.