Privacy policy

Effective date: [date]

This policy explains how Meta Mood collects, uses, shares and protects your personal information when you visit metamood.com.au, buy from us, join our programs or contact us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Who we are

Meta Mood is operated by Meta Mood Pty Ltd (ABN 73 667 712 281). You can contact us about privacy at support@metamood.com.au.

What we collect

  • Contact and order details: your name, email address, phone number, delivery and billing addresses, and order history.
  • Payment details: payments are processed by our payment providers (such as Shopify Payments and Zip). We don't see or store your full card number.
  • Account details: if you create an account, your login details and saved addresses.
  • Marketing preferences: whether you've subscribed to our emails or text messages.
  • Device and browsing information: your IP address, browser and device type, the pages and products you view, how you arrived at our site and how you use it, collected through cookies and similar technologies.
  • Reviews and submissions: product reviews, photos and comments you choose to share with us.
  • Program applications: details you send when you apply to our ambassador program or our expert network, such as your social profiles, qualifications and practice details.
  • Messages: anything you tell us when you contact us by email, chat or our contact form.

We only collect health information if you choose to tell us about it (for example in a message or review), and we only use it to respond to you.

How we use it

  • To process and deliver your orders, take payment and send order and shipping updates.
  • To answer your questions and provide customer support.
  • To send marketing emails and text messages, if you've agreed to receive them.
  • To run our ambassador program and expert directory, and to assess applications.
  • To understand how people use our site so we can improve it, and to measure our advertising.
  • To prevent fraud, keep our site secure and meet our legal obligations.

Who we share it with

We don't sell your personal information. We share it only with service providers that help us run our business, and only as much as they need:

  • Shopify: our online store, checkout and customer accounts.
  • Payment providers: Shopify Payments and Zip.
  • Delivery partners: Australia Post, Aramex, Couriers Please and international carriers.
  • Email and SMS: Omnisend, for marketing and order messages.
  • Reviews: Judge.me, to collect and display product reviews.
  • Ambassador program: GoAffPro, to manage ambassador accounts, codes and commissions.
  • Site tools: Upcart (cart), AfterSell (post-purchase offers), Instafeed (Instagram feed) and Shopify Inbox (live chat).
  • Analytics and advertising: Google, Meta (Facebook and Instagram), Triple Whale and Microsoft Clarity.

We may also disclose information when the law requires it, or to protect our rights or the safety of others.

Information stored overseas

Some of these providers store or process information outside Australia, including in Canada, the United States and the European Union. We choose providers that take reasonable steps to protect personal information.

Cookies, analytics and advertising

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our site is used and show you relevant ads on other sites. Microsoft Clarity records how visitors use our pages (such as clicks and scrolling) to help us find and fix problems; it doesn't record payment details.

You can block or delete cookies in your browser settings, though some parts of the site may not work properly without them. You can also manage how ads are shown to you:

Marketing emails and text messages

We only send marketing messages if you've agreed to receive them. Every email has an unsubscribe link, and you can reply STOP to any text message to opt out. You'll still receive messages about your orders.

Keeping your information secure

We use reputable platforms with encryption and access controls, and we limit access to people who need it. No method of storing or sending information online is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

How long we keep it

We keep order records for as long as we need them for tax, accounting and legal reasons, and other information only for as long as it's useful for the purposes above. You can ask us to delete your information at any time, subject to those legal requirements.

Accessing, correcting or deleting your information

You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@metamood.com.au. We may need to confirm your identity first, and we'll respond within 30 days.

Children

Our products and website are intended for adults aged 18 and over. We don't knowingly collect personal information from children.

Complaints

If you have a concern about how we've handled your personal information, email support@metamood.com.au. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it took effect.