Shipping policy
We ship within Australia and to New Zealand, the United States, the United Kingdom, Europe, the United Arab Emirates and selected countries in Asia and the Middle East. Below are our delivery options, prices and free shipping thresholds for each region. You'll see the exact options for your address at checkout, in your local currency. If your country isn't available at checkout, we don't currently ship there.
Processing and dispatch
We process orders within 1–2 business days (Monday to Friday, excluding public holidays). You'll receive an order confirmation at the email address you enter at checkout, and a tracking number as soon as your order ships. Delivery times below are counted in business days from dispatch.
Australia
Shipped with Australia Post, Aramex or Couriers Please.
| Option | Price | Delivery |
|---|---|---|
| Free standard shipping | Free on orders over $120 | 2–8 business days |
| Express | From $16.75 | 1–4 business days |
| Standard | From $8.70 | 2–8 business days |
Deliveries to regional and remote areas can take longer. Larger orders may cost a little more to ship.
International shipping
International orders are shipped with Australia Post and its partner carriers. Prices are in Australian dollars and shown in your local currency at checkout. Prices shown are for our smallest parcel size; larger orders may cost more to ship.
| Destination | Free shipping | Standard |
|---|---|---|
| New Zealand | Free standard over NZ$200 | From A$16.95 · 8–12 days |
| United States | Free standard over US$300 | From A$21.95 · 6–10 days |
| United Arab Emirates | Free standard over AED 730 | From A$20 · 6–12 days |
| United Kingdom and Europe | Free standard over A$400 | From A$30.95 · 8–12 days |
| Selected countries in Asia and the Middle East | Free standard over A$400 | From A$26 · 6–13 days |
Customs, duties and taxes
International orders can take longer if they're held by customs in your country. Some countries charge their own import taxes or duties, which are paid by the customer when the parcel is collected or delivered.
Delayed, held or missing parcels
If your parcel is delayed, held by customs or shown as missing, please contact your local postal service or customs office first to check whether they have it, then let us know at support@metamood.com.au and we'll investigate with Australia Post or the courier.
Check your address
Please make sure your delivery address is complete and correct at checkout. If you spot a mistake, email us as soon as possible and we'll update it if your order hasn't shipped yet.
Questions
Email us at support@metamood.com.au or visit our contact page.